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Support Center
❓FAQs
🛒 General Questions
➜ We offer software, templates, eBooks, design assets, and other downloadable tools for creatives and businesses.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
➜ 📧 Support: support@digimona.com (24/7)
➜ 📧 General Inquiries: info@digimona.com
➜ 📞 Phone: +92 370 6584050 (Mon-Sat, 9 AM – 6 PM GMT)
💳 Purchases & Payments
➜ Credit/debit cards, e-wallets, and bank transfers via Gopayfast and Abhipay.
➜ Absolutely! We use SSL encryption and partner with PCI-compliant gateways. We never store card details.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
➜ Prices are displayed in PKR, but payment gateways auto-convert to your currency.
📥 Downloads & Access
➜ After payment, you’ll receive an email with a download link and access instructions.
➜ Email 📧 support@digimona.com with your order number for a renewed link.
➜ Yes! Log into your account and visit the “My Purchases” section.
🔄 Refunds
➜ Refunds are only issued for:
▪️ Defective files (report within 48 hours).
▪️ Undelivered products (proof required).
➜ See our Refund Policy for details.
➜ Approved refunds are processed in 5–7 business days via the original payment method.
🔐 Account & Security
➜ Click “Forgot Password” on the login page. A reset link will be emailed to you.
➜ No. Accounts are personal and non-transferable per our Terms & Conditions.
🛠️ Technical Issues
➜ Contact 📧 support@digimona.com with:
▪️ Order number.
▪️ Screenshots of the issue.
▪️ Device/browser details.
➜ We’ll resolve it within 24–48 hours.
➜ Check the “System Requirements” section on each product page.
🌐 Miscellaneous
➜ Yes! Email 📧 info@digimona.com for custom pricing.
➜ Subscribe to our newsletter or follow us on Social Media.
🔍 Can’t Find Your Question?
Email us at 📧 support@digimona.com, and we’ll respond within 12 hours!