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Support Center
โFAQs
๐ General Questions
โ We offerย software, templates, eBooks, design assets, and other downloadable tools for creatives and businesses.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
โย ๐ง Support:ย support@digimona.comย (24/7)
โย ๐ง General Inquiries:ย info@digimona.com
โย ๐ Phone: +92 370 6584050 (Mon-Sat, 9 AM โ 6 PM GMT)
๐ณ Purchases & Payments
โ Credit/debit cards, e-wallets, and bank transfers viaย Gopayfastย andย Abhipay.
โ Absolutely! We useย SSL encryptionย and partner with PCI-compliant gateways.ย We never store card details.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
โ Prices are displayed inย PKR, but payment gateways auto-convert to your currency.
๐ฅ Downloads & Access
โ After payment, youโll receive an email with aย download linkย and access instructions.
โ Emailย ๐งย support@digimona.comย with your order number for a renewed link.
โ Yes! Log into your account and visit theย “My Purchases”ย section.
๐ Refunds
โ Refunds areย onlyย issued for:
โช๏ธ Defective files (report withinย 48 hours).
โช๏ธ Undelivered products (proof required).
โย See ourย Refund Policyย for details.
โ Approved refunds are processed inย 5โ7 business daysย via the original payment method.
๐ Account & Security
โ Clickย “Forgot Password”ย on the login page. A reset link will be emailed to you.
โ No. Accounts areย personal and non-transferableย per ourย Terms & Conditions.
๐ ๏ธ Technical Issues
โ Contactย ๐งย support@digimona.comย with:
โช๏ธ Order number.
โช๏ธ Screenshots of the issue.
โช๏ธ Device/browser details.
โ Weโll resolve it withinย 24โ48 hours.
โ Check theย “System Requirements”ย section on each product page.
๐ Miscellaneous
โ Yes! Emailย ๐งย info@digimona.comย for custom pricing.
โ Subscribe to ourย newsletterย or follow us onย Social Media.
๐ Canโt Find Your Question?
Email us atย ๐งย support@digimona.com, and weโll respond withinย 12 hours!